Advanced Collections - EBS (MOSC)

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11i to R12 upgrade: setups for Dunning

edited Sep 10, 2014 5:01AM in Advanced Collections - EBS (MOSC) 1 commentAnswered

We have recently upgraded from 11.5.10 to R12 for a client and have a question with regards to the migration of the Receivables Dunning functionality to Advanced Collections for which we have not been able to find any answers on Metalink or forums.

The business process is quite straightforward which is to use a single stage Dunning at Customer level i.e. send 1 Dunning letter to the Customer before passing on the details to a debt collections agency.

In 11.5.10, there were 2 dunning letter sets setup in Receivables:

  • XBOX 56 Set- dunning term of 56 Days
  • XBOX 28 Set- dunning term of 28 Days

After the upgrade, although the letter sets are there and some basic configuration has been carried out in terms of XML Publisher templates and queries, we understood that seeded Dunning Plans and Scoring engines could be used. However, when we run the harness, it picks up the wrong customers for Dunning.

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