PeopleTools and Lifecycle Management - PSFT (MOSC)

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How to trigger Peoplesoft AWE RequestInformationAdded Event?

edited Sep 19, 2014 5:00AM in PeopleTools and Lifecycle Management - PSFT (MOSC) 4 commentsAnswered

Hello,

I have followed the steps in E-AWE: FAW Questions on 'Request Information Added' With AWE (Doc ID 1496010.1) for a custom AWE process I am building.  However, after the requester gets the email, navigates to the transaction, enters comments and saves - the 'Request Information Added' event notifications are not triggered and the OnRequestInformationAdded method is not called from my custom event handler.

What method do I need to call when the requester saves the comments to trigger this?  I have tried AddThreadComments() and AddComments() approval manager methods to no avail.

Also, is there a way to take it "off hold" or does it need to stay that way until that approver takes an action?

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