Is it possible to resume the strategy when a Dispute is rejected?
Dear all,
When we raise a dispute on a customer transaction the invoice is no longer delinquent.
The manual says:
"While invoices are in dispute they are no longer labeled as delinquent. Disputed
transactions are recorded in Interaction History, including the transaction number,
class, type, date, status, amount, remaining amount, customer name, and
organization."
Pretty clear so far, but:
when the dispute is rejected, an entire new strategy is started.
My question is if it is possible to resume the strategy from the point where it was before to the dispute was created?
We are on R12.1.2
Thanks
Wilro Markwat