Advanced Collections - EBS (MOSC)

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Is it possible to resume the strategy when a Dispute is rejected?

edited Nov 3, 2014 3:37PM in Advanced Collections - EBS (MOSC) 4 commentsAnswered

Dear all,

When we raise a dispute on a customer transaction the invoice is no longer delinquent.

The manual says:

"While invoices are in dispute they are no longer labeled as delinquent. Disputed

transactions are recorded in Interaction History, including the transaction number,

class, type, date, status, amount, remaining amount, customer name, and

organization."

Pretty clear so far, but:

when the dispute is rejected, an entire new strategy is started.

My question is if it is possible to resume the strategy from the point where it was before to the dispute was created?

We are on R12.1.2

Thanks

Wilro Markwat

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