French characters are not importing correctly into a FCM template.

version 11.1.2.3.500

I have created an Excel S/S FCM template to be filled out by some end users. They are filling it out in French.

When I import the tasks into a template in FCM, the letters with accents do not display properly in FCM.

What is the work around for this?

Should we be using a specific font in Excel so they import correctly?

When I type it directly in FCM, it is fine. But when I export the tasks into Excel, I'm getting even weirder results.

On another note, we had to remove accents form user names in Shared Services because FCM could not recognize then when we imported the tasks into a FCM template.