Advanced Collections - EBS (MOSC)

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IEX : Single Dunning Letter

edited Nov 24, 2014 2:33PM in Advanced Collections - EBS (MOSC) 1 commentAnswered ✓

Is there any mechanism to send only one Dunning Letter for the total outstanding balance for a customer account ?

Say customer is having outstanding balance of 100K in 30 Days bucket , 250K in 60 Days bucket & 250K in 90 Days bucket. Business wants to send

1. Soft Letter for 30 Days

2. Moderate Letter for 60 Days

3. Hard Letter for 90 Days

Do advise if its possible to dent the Hard Letter in the above instance that shows 600K in different bucket instead of sending 3 letters each for individual buckets ?

Thanks,

Soumya

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