What does it mean if a video launches but jumps back to the beginning?

Hi,

I recently saw this user feedback in the satisfaction survey responses - "This module [video] stops working at 02:41 minutes and returns to the beginning."

This behavior is most likely a bandwidth issue on the user side, not a direct issue with the video rendering from the video streaming server. The suggested best practice is to check other applications you may have running (just in case you can identify competing resources that could affect performance), exit the browser, and then restart the video in a few minutes in a new browser window. We don't hear about too many issues of this type but they can occur. I apologize for the inconvenience to this user. We do our best to make sure the learning content is