User not able to post a split payment. missing some setup but don't know what.
User has ability to apply payments,has the AR Process groups that allow posting of the payment group but when navigating to the worksheet action page - the post options are not available (whited out). We've copied the user access and profile and get the post option is available. Review user preferences - and he does not have ability to writeoff anything but... he's just splitting a payment.
I'm miissing something but don't know what. any ideas?