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NNC73 - Status failed upgrading HA 4250 version

edited Apr 11, 2013 6:49PM in Acme Packet (MOSC) 4 commentsAnswered ✓

Hi everyone,

 

 

I have a problem trying to upgrade version in HA 4250 nnSC610m11p8 to nnSC620p3, I received this error in log in the 11th step of 13th

...

..

.

03/27/2013 00:44:09 [10.194.108.57]Editing image name - pushing boot parameters back to 10.194.83.145-10.194.83.146 for IP 10.194.83.145
03/27/2013 00:44:09 [10.194.108.57]Rebooting 10.194.83.145-10.194.83.146 for IP 10.194.83.145
03/27/2013 00:46:38 [10.194.108.57]Successfully rebooted 10.194.83.145
03/27/2013 00:46:38 [10.194.108.57]Updating the device information in server
03/27/2013 00:46:39 [10.194.108.57]Failed to update the device information due to exception:loadDeviceInfoFromDevice encountered an unknown error. Reason: com.acmepacket.ems.common.error.DeviceManagerEMSException: . ErrorCode:1021 Action: Please save all logs and contact your system administrator.

 

Can anybody recognize the message error?

 

I attach log file

 

 

 

 

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