PeopleTools and Lifecycle Management - PSFT (MOSC)

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Launch of Descriptive Severity for Service Requests
We are excited to announce that we have improved the Technical Service Request (SR) flow to enable you to provide additional information about your issue.

When creating a Technical SR, you will see three new attributes: Issue Type, Business Impact, and System Lifecycle. The Issue Type attribute allows you to categorize the issue you are experiencing as a Critical Outage, Significant Impairment, Technical Issue, or General Guidance. The Issue Type you select and other information you provide determine the numeric severity assigned to the SR.

We have included tool tips and targeted explanations in the SR flow to provide 'just-in-time' guidance.

For additional help, check My Oracle Support FAQ, Doc ID 2329773.2

To speak to a support representative, contact Oracle Support

Check out a replay of the Webinar event

ADVISOR WEBCAST: PeopleSoft Enterprise Support for Crystal Reports on May 19, 2015

ADVISOR WEBCAST: PeopleSoft Enterprise Support for Crystal Reports



  • Tuesday , May 19, 2015 10:00 AM (US Pacific Time)
  • Tuesday , May 19, 2015 01:00 PM (US Eastern Time)
  • Tuesday , May 19, 2015 07:00 PM (Central European Time)
  • Tuesday , May 19, 2015 10:30 PM (India Standard Time)


This 60 minute advisor webcast is recommended for functional and technical users, system administrators, and system designers who plan, install, and use Reporting Tools for PeopleSoft.

Topics Include:

  • Review Oracle Support for Crystal Reports products in current and future releases:
  • Certification
  • Licensing
  • Software Distribution

Duration: 60 minutes

Current Schedule and Archived Downloads can be found in <<Note 740966.1>>

WebEx Conference Details

Topic: PeopleSoft Enterprise Support for Crystal Reports


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