How to use My Oracle Support - How-to Training Video Series (Doc ID 603505.1)
In this document, How to use My Oracle Support - How-to Training Video Series (Doc ID 603505.1)
See tabs: New to MOS?
Advanced MOS User
Creating SRs
Customer User Admin tasks
Cloud Users
Accreditation
Although no one in the IUM PUM Community is new to MOS, there are good refresher videos posted there: special sections on Searching and Browsing, Parts 1&2 plus a video on using Mobile MOS.
There's also a whole series on the MOS Communities. Of interest may be the two videos on "Reputation - Points, badges, and missions." This is about the relatively new point awards system now in use, in the Oracle Communities.