Pre-Delinquent Strategy Query

Hi All,

can any one help on this query please.

How the pre-delinquecy strategy works? on what criteria or lowest applicable scores are used for this strategy?

we are using existed/pre- configured strategies in our business. but the hard collections strategy and pre delinquent collections strategy are having same lowest applicable scores are 1.   now whcih strategy will be applied to the customer?

below is strategies that we are using

score    strategy

100-81 no action

80-61 soft mail notification  (soft bill to strategy)

60-51 moderate email notificatin(moderate bill to strategy)

0-50 - Hard email notification (Hard bill to strategy)