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FYI: Uploading files to My Oracle Support

edited Sep 3, 2015 11:33AM in PeopleTools and Lifecycle Management - PSFT (MOSC)

As part of the My Oracle Support - How to series, there's an article and video on uploading files in support of an SR. It covers items such as using file transfer tools and usage instructions.

How to upload and attach files to Service Requests using three options [Video] (Doc ID 1596914.1)

Several methods exist to upload files to Oracle support based on file size.

- MY ORACLE SUPPORT (MOS) File Upload - 2 GB max

- FTPS & HTTPS to MOS File Upload service - 200 GB max

- Diagnostic Assistant (DA), using MOS file utilities - 200 GB max

*Note that FTP, including SFTP, is not supported*

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