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Pre-delinquent strategies assignment at account level

edited Jan 27, 2016 10:02AM in Advanced Collections - EBS (MOSC) 1 commentAnswered

Hi team,

I'm implementing advanced collections for a customer who implemented stategies (calls, dunning) at account level.

this is working fine and strategies are assigned as soon as an invoice is due.

Now ... I have a requirement which is to send a reminder letter to all customers 'a week before invoices are due'.

My concers is:

Note 2032932.1 clearly explain how to create pre-delinquent scoring/strategies ... the thing is that implementation guide states 'note: You can only run strategies for pre-delinqquent transactions at the transaction level'.

On the other hand, implementation guide name seeded  pre-delinquent strategies at account level ....

So it's possible -when operational collection level is defined as 'Account' - to create pre-delinquent strategies including work item type automatic-email at account level?

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