Advanced Collections - EBS (MOSC)

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Dunning Issue similar to, but not identical to Doc Id 1350762.1

edited Feb 15, 2016 11:57AM in Advanced Collections - EBS (MOSC) 4 commentsAnswered

Greetings all. My company's Collections department is seeing two sets of invoices appearing in Dunning for one of its collectors, rather than three as mentioned in this patch.   As I read through this patch, it mentions a patch which was applied which caused this issue.  I checked with our DBA's and this patch was never applied to our system.  Coincidentally, the collector recently went from part time to full time and ended up with a 2nd inactive row on the ar_collectors  table as a result of internal business procedures to change the employee id.  The appearance of the duplicates closely

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