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Advanced Collections - EBS (MOSC)

Dispute exceeding amount due

Mar 20, 2016 5:22PM edited Mar 29, 2016 8:10AM in Advanced Collections - EBS (MOSC) 1 commentAnswered ✓

We have a scenario where customer was raised an invoice of $100. Customer paid $100. Invoice closed.

But then customer realized that it is wrong to make payment. Comes back and we need to dispute the closed invoice.

The system is not letting me do that as it is giving me an error - The dispute amount cannot exceed balance due.

Please tell me how to resolve this issue.

Thanks.
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