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Billing and Revenue Management (MOSC)

Handling Dispute

Apr 8, 2016 9:26AM edited Apr 19, 2016 5:06AM in Billing and Revenue Management (MOSC) 6 commentsAnswered

Hi,

How to handle the this dispute in BRM:-

1. Subscription Charge Amount for a Product = $100

2. On cancellation, after 5 days usage. A pro-rate Refund Amount = $98.5

3. Customer demands for full refund i.e. remaining $1.5.

What are the possible ways to resolve this dispute without raising any discrepancy in the BRM system?

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