Staged Dunning min days is not limiting Dunning Letters to being sent every 5 days.
I am trying to test Dunning letters and I am getting a Dunning letter created every day for my customer when I am only expecting a Dunning letter to print out every 5 days based on my min days set up.
Looking at this scenario:
My customer has multiple transactions over due. Let's say they have the following dates:
Trx 1 Due 4/20
Trx 2 Due 4/22
Trx 3 Due 4/23
My Staged Dunning set up is as follows:
Score Low | Score High | Method | Template | Dunning Level From | Dunning Level To | Min Days |
1 | 100 | IEX: Staged Dunning Letter Template | 1 | 1 | 5 | |
1 | 100 | IEX: Staged Dunning Letter Template | 2 | 2 | 5 |
When I run the IEX: Send Dunnings for Delinquent Customers on 4/26, I get a Dunning letter that includes Trx 1 and this is what I expected as Trx 2 and Trx 3 are excluded because of the Min Days = 5 and that is fine.