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Is it still the case that scoring component "Delinquencies Amount for Bill To" does not take into ac

edited Jul 14, 2016 9:22AM in Advanced Collections - EBS (MOSC) 4 commentsAnswered

We have a customer with two open transactions:

Invoice 1000

Credit memo -3000

Net balance -2000

We expect that no dunning letter will be generated for this customer, but scoring component "Delinquencies Amount for Bill To" appears to only take into account the invoice, so is giving a score that leads to a dunning letter being generated.

Another Oracle 'feature'?

Thanks

Ian

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