How to Exclude Dunning Letters from Dunning Plan when Dunning Level - Delinquency
Hi folks
I have a customer that is currently using Dunning Plans to collect their overdue debt
Dunning Level = Delinquency
Type = Staged Dunning
The majority of their customers are using the same Dunning Plan and all have the same profile class assigned
However, they have a requirement to exclude 73 customers from Dunning that are currently included
I know you can exclude an invoice from dunning via Collections -> Collections -> Actions -> "Exclude from dunning" in Action field
and depending at what level you have queried your data back (e.g Customer, Account, Bill To, Delinquency) will be the level at which Dunning is excluded.