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Duning Letter from the next level of the dunning plan is not generated .

edited Nov 18, 2016 10:40AM in Advanced Collections - EBS (MOSC) 15 commentsAnswered ✓

Hello everyone

Could you please advise why my Dunning Hard Letter is not generated?

Screenshot below is my Dunning Plan set up.

I have an invoice and it is over due for a year.

The invoice is generated in the soft dunning letter but when I ran the IEX: Send Dunnings for Delinquent Customers again as expected to get the hard letter but nothing generated. Could you please advise?

Thank you

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