Advanced Collections - EBS (MOSC)

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Oracle Advance Collections: when "Dispute Confirmation Letter" is send to the customer?

edited Nov 29, 2016 4:00AM in Advanced Collections - EBS (MOSC) 1 commentAnswered

Hi,

seems there is no clear explanation at which exact moment "Dispute Confirmation Letter" is send to the customer. Could you please give more details at which  moment "Dispute Confirmation Letter" is send?

QUESTION: Is "Dispute Confirmation Letter" send as part of Credit Memo Workflow or does a separate actions needs to be performed by the collector or other user in order to send this letter?

Explanation in FAQ for Collections Disputes (Doc ID 558359.1)

When you navigate from Pay Transactions Tab to the Transaction Details screen, you are able to view the line(s) on each invoice that was selected on the Pay Transactions Tab. You view each selected transaction individually. The Dispute Button is initially greyed out.

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