Advanced Collections - EBS (MOSC)

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Past due invoices have 'blank' and 'current' delinquency status

edited Dec 8, 2016 4:00AM in Advanced Collections - EBS (MOSC) 2 commentsAnswered

Hello everyone

I have invoices with the same customer, some of them - the delinquency statuses are delinquent. However some of them - the statuses are blank or current.

I have checked the invoices of the blank and current status and they have not been paid yet and they all are overdue invoice.

Could you please advise why the delinquent status is not delinquent? This impacts generating the dunning letter as those invoices are not selected to be printed.

Thanks

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