Dunning letters to customers based on the payment
We have a requirement in which we have to send dunning letters to customers based on the last payment made by them on the overdue invoices.
For example:
Our setup is something of this sort,
- 0.-30 days overdue - Dunning soft letter 1
- 31-60 days overdue - Dunning moderate letter 1
- 61- 90 days overdue - Dunning hard letter 1
We have a customer A who has 10 invoices which are delinquent and
- we use the days over due method and send a 'Soft dunning letter 1' after 30 days. Customer ignores this
- We send another 'Dunning Moderate letter 1' after 60 days overdue. The customer responds and makes payment of 8 invoices