Siebel Open UI, Tools, Scripting and EAI (MOSC)

MOSC Banner

Siebel Open UI CTI integration with Genesys Workspace Web Edition

edited Nov 30, 2018 12:24AM in Siebel Open UI, Tools, Scripting and EAI (MOSC) 1 commentAnswered

Does anyone have experience in integrating Siebel with Genesys WorkSpace Web Edition (NOT Desktop edition, which I do see that Siebel has a validated adapter).   We are in the early stages of a project to implement Workspace Web Edition and I am just gathering some high-level information for an estimate.   

With our current setup we are using Gplus Adapter to integrate to our telephony platform.   That consists of a driver dll that is installed... a .def file that we import into our Administration - Communication views which handles the telephony events and commands...  and of course our Communication (CTI) toolbar in Siebel.

Tagged:

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

SBL Configuration-EAI Tags

Instructions for posting

×

1. Select a discussion category from the picklist.


2. Enter a title that clearly identifies the subject of your question.


3. In the body, insert detailed information, including Oracle product and version.


Please abide by the Oracle Community guidelines and refrain from posting any customer or personally identifiable information (PI/CI).


Cloud / Fusion customers - Our Cloud community has moved! Please go to Cloud Customer Connect .


New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center