Advanced Collections - EBS (MOSC)

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UWQ VS Aging Report

edited May 4, 2017 7:35AM in Advanced Collections - EBS (MOSC) 1 commentAnswered ✓

I did a comparison between the collection's Universal Work Que and the AR Aging Report, I noticed in the UWQ some customers are missing.  I run everyday the following programs to refresh the UWQ table: IEX: Promise Reconciliation, IEX: Scoring Engine Harness, IEX: Strategy Management, IEX: Populate UWQ Summary Table, and IEX: Purge Score History Table.  The Account Receivables stated the ones that are missing are delinquent customers and should be in the queue.  How we can get the customers into queue and why is this happening?

Thank you 

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