Core Workflow - EBS (MOSC)

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Workflow mailer notification - Undeliverable

edited May 18, 2017 4:29AM in Core Workflow - EBS (MOSC) 5 commentsAnswered

Recently implemented Oracle Workflow mailer - iProcurement plus office365 for smtp and imap protocols

Issue: We have internal users and we send PO's to external vendors, occasionally the emails are bounced back mainly due to incorrect email address with undeliverable in a NDR format.

NB: A TAG was created within the application

So, to deal with the "undeliverable" emails... a rule on office365 was setup to move all the "undeliverable" to a newly created folder called "undeliverable" and to forward the "undeliverable" to another team to re-process the "undeliverable" mails.

The forward part of the rule does not work, so a manual process takes place to move the "undeliverable" to another team to process.

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