Advanced Collections - EBS (MOSC)

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Preliminary collections form - Operating Unit LOV is empty

edited Aug 23, 2017 4:04AM in Advanced Collections - EBS (MOSC) 6 commentsAnswered ✓

Hi,

We have set up Dunning Plans and would like to use the Preliminary collections form to review the invoices selected for dunning.

We have run the request set CLE: IEX Send Dunning Letters to Delinquent Customers (Report Set) in Preliminary mode and the CLE: Preliminary Collections Report - Dunning Plans is showing the relevant invoices to be picked for dunning.

However unable to use the Preliminary collections form to view these transactions. When the form is opened , OU is mandatory field and there is no value available in the OU LOV.

Please advise if we need any other setup for this.

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