PeopleTools and Lifecycle Management - PSFT (MOSC)

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Unable to print PeopleSoft pages from IE 11 after installing Microsoft KB4022719

edited Jul 11, 2017 1:32PM in PeopleTools and Lifecycle Management - PSFT (MOSC) 7 commentsAnswered

Hello,

To preface, I did create an SR, but in the meantime I'm wondering if anyone else has experienced this issue.

On 6/16, we installed Microsoft KB4022719 (released 6/13) critical security patch.  Afterwards, we began receiving calls from users that they could no longer print pages from PeopleSoft using IE 11.  The pages printed as a blank page with a footer that instead of consisting of the path to the panel, contained "res://ieframe.dll/xxxx/htm".  We found article:

https://answers.microsoft.com/en-us/ie/forum/ie11-windows_7/ie11-printing-issue-ieframedll/1971188d-a58e-4344-a444-ae5511907fb5

Which led us to the problem, and uninstalled KB4022719 on our machines, and then were able to print again. However, that's obviously not a good solution.

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