Pool collectors, AR Specialists etc
Looking into how to automate collections as much as possible in AR on FSCM 9.2. Whilst looking into Condition Monitor (any hints and gotchas welcome) to see what it can achieve it seem it results in actions going to user types such as Collector, AR Specialist, Credit Analyst etc. that are specific users. Is there a way to have these user types use a generic reference so that the work isn't assigned to individuals?
The reason I ask is the FSCM AR function (1.75 fte) is just a small part of the Income Team (which is geared mainly to collection of student debt through CS9.2 Student Financials) so all of them work all accounts - there is no allocation of customer accounts by user. I have also discovered that some actions are assigned to users no longer employed in that team/the organisation as the values are on the customer from way back and defaults applied to Bills etc. can come from these. Rather than every time staff move on it would be more useful