driver.ImageCaptureDriverException:Error exporting page to file

multiple users getting error while trying to upload documents from capture client 11g(Browser used is google chrome). I found a link below for this issue in IE. Does Chrome also uses ActiveX, as explained.

https://support.oracle.com/epmos/faces/DocumentDisplay?_afrLoop=366517480854359&id=2048384.1&_afrWindowMode=0&_adf.ctrl-… 

error:

essage:

    ice.driver.ImageCaptureDriverException: Error exporting page to file {C:\Users\<username>\AppData\Local\Temp\oddc61706.imp}.

Level:

    WARNING

Stack Trace:

Error exporting page to file {C:\Users\<username>\AppData\Local\Temp\oddc61706.imp}.

    oracle.importdriver.ImportDriver.captureImage(ImportDriver.java:427)