Financial Management - PSFT (MOSC)

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Billing Group in 7VATM error

edited Dec 22, 2017 4:01AM in Financial Management - PSFT (MOSC) 2 commentsAnswered

Hi,

One of the Billing group went into "7VATM" error.

As read in the peoplebooks ,

7VATM

In-Use Cust

Action: The customer is unavailable because it is being used by another background process. The process may be running or it may have terminated abnormally.

I have checked the Customer pertaining to this group  in CUSTOMER table and CUST_OPTION however the status is Active in the system.

Can you please help ,how we can correct the error.How we can check whether that customer is unavailable or used by other process ?

Is there any specific record in peoplesoft with the help of which we can check this information.

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