Sales, Marketing, and Territories Apps - EBS (MOSC)

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Rank hierarchy in 12.2.5 is not working based on territory defined.

edited Feb 27, 2018 4:06AM in Sales, Marketing, and Territories Apps - EBS (MOSC) 1 commentAnswered

We are able to create territories successfully. Problem is territory rank. Please check the below example to understand our issue.

1. Territory A with request type X should assigned to group G1(Rank 2)

2. Territory B with request type X should assigned to group G2(Rank 1)

As per the rank when we create a service request with request type X it should consider group G2 but it is considering only group G1 as it was created first.

Kindly advise the solution

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