Financial Management - PSFT (MOSC)

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System side AR Deposit shows incorrect amount of $0.00 on Semi-Manual Reconciliation page

edited Apr 5, 2018 5:00AM in Financial Management - PSFT (MOSC) 1 commentAnswered

We have an unreconciled AR Deposit that shows as $0.00 amount on the system side of the Semi-Manual Reconciliation page, but when clicking the AR hyperlink it shows the correct deposit total.  We can see the deposit as the correct amount in the Automatic Reconciliation Exceptions, but since the bank deposit is a total of many book deposits, we cannot reconcile it from there.  Does anyone know what causes this and how we can fix it?

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