Scoring and Dunning of Disputed Transactions after dispute is rejected in system

Hi,

We have a requirement where the transactions goes through the disputes process.

Once a transaction is disputed by a customer, the Collection's agent works with the customer to understand the issue and try to resolve it. In the process, sometimes it is discovered that the the dispute was lodged by the customer without any reason and the customer should be paying us the amount.

The dispute is rejected in the system and the transaction is expected to be scored and eligible for dunning letters.

For us the disputed transactions (when the dispute is rejected) are neither getting scored nor going for dunning.