PeopleTools and Lifecycle Management - PSFT (MOSC)

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Email Approvals issue with Outlook Format.

edited Jul 4, 2018 8:34PM in PeopleTools and Lifecycle Management - PSFT (MOSC) 1 commentAnswered

Hi,

I have enabled email approval for payable. But the approver receives mail in a simple text format.Not able to do any actions like Approve or Deny.

Outlook Version:

2007 onward.

Replication Steps:

1. created a voucher and submitted for approval.

2. Approver receives a mail in text format.Buttons are disabled.

So I have to open the mail in IE and select the action and submit.

I heard that outlook 2007,2013,2016 using a word rendering so HTML mails will be displayed in text format all the actionable items Like Buttons,Radio Buttons will display as a text.

Do we have any other option to show html mail properly.

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