Financial Management - PSFT (MOSC)

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Posted AR Items appear on open payment worksheet

edited Oct 26, 2018 5:01AM in Financial Management - PSFT (MOSC) 2 commentsAnswered

Hi,

I'm facing an issue with items once closed in AR via payment worksheet but appearing again on open WS. One deposit had 10 payments and 8 were applied to invoices (open items) and 2 were put on account (OA). However, one invoice and both OA payments are still on the WS. Invoice in question is in closed status, all entries generated correctly and posted to GL. Both OA payments are open (since they are not applied yet) and entries also created and posted correctly.

Would it be any cause /reason of why this is happening? I'm trying to figure out if there was a mistake on the user part but can't think much of it - perhaps, item was selected twice ??? Can't believe this version though since it's not only one deposit / Payment applications where it happened. There are other similar issues with other deposits.

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