Advanced Collections - EBS (MOSC)

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How does "Single Stage Letter" parameter work?

edited Dec 10, 2018 4:05AM in Advanced Collections - EBS (MOSC) 2 commentsAnswered

Based on our understanding and after going through multiple
notes available in support and community. "Single Staged Letter" if
selected as Yes it will print and send a single letter for all delinquencies of
the customer.

However, it is not working for us.

We have tried it with 2 different approaches

1), Staged Dunning on Account Level

2), Staged Dunning on Delinquency Level

1), Staged Dunning on Account Level:

When using staged dunning on account level a single letter
is getting printed for all delinquencies regardless of what we select as a
parameter for single stage letter"

2), Staged Dunning on Delinquency Level

When using staged dunning on the delinquency level separate

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