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Why does Collector's Work Queue show no data? IEX: Work Queue Access is set to Restrict and Collecto

edited Feb 11, 2019 8:02AM in Advanced Collections - EBS (MOSC) 8 commentsAnswered ✓

I am configuring Advance Collections Module in Oracle R12 v. 12.1.3.

Why does Collector's Work Queue show no data? IEX: Work Queue Access is set to Restrict and Collectors are assigned at customer not by Territories.

When IEX: Work Queue Access is changed to full all Delinquents can be viewed by all collector's. When IEX: Work Queue Access is change to restricted none of the collector's can see Delinquents.

Confirmed that all collectors are assigned at Customer Account level.

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