Applying a credit voucher to a prepaid voucher Cont....
Hello.
I found this in the discussion as a workaround to this issue.
My work around this is to use the ExcelUploadforVouchers sheet and on the Template tab in column 'CO' there is a field 'VCHR_SRC' which has the default value of 'XLS'. I changed the default value of 'XLS' to 'PROC' and then uploaded several credit vouchers. I was then able to allocate these to our prepaid voucher successfully.
Is this the only workaround?
Our issue.
BU A CC payment incorrectly came through from 3rd Party(via Voucher staging) as a BU B voucher and was applied to the BU B prepayment voucher. Created a credit voucher for BU B and a debit voucher for BU A to correct the issue. Applied the debit voucher successfully to the BU A prepayment voucher, but am unable to apply the credit voucher to the BU B prepayment voucher. What is the best way to handle this?