Advanced Collections - EBS (MOSC)

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Broken Promises: Bill To node shows multiple collectors' promises

edited May 9, 2019 8:37AM in Advanced Collections - EBS (MOSC) 3 commentsAnswered ✓

Hi

We are running Collections in a shared service centre. Each collector that we've defined is assigned with a resource group consisting of multiple Collections Agents.

We have enabled the "Broken Promises: Bill To" node on each collector's work queue. However, this displays all of the broken promises by each collector in the group. Therefore there is no easy way that a collector can identify which promises are assigned to them. The resource name is displayed in the "Promise Assigned To" column on the History tab for the promise, but this field can't be displayed on the work queue.

Is there any way an individual Collections Agent can find broken promises that are assigned to them?

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