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Session Monitor setup unreachable

edited Jul 1, 2019 11:44AM in Acme Packet (MOSC) 4 commentsAnswered ✓

Hello,

I'm deploying a Session Monitor 4.1.0.5.0. I log in on the setup page (https://<ip>/setup) with default credentials as described in the install guide.

Then I get this:

Internal Server Error

The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application.

Digging deeper into the logs I can see the following Python error:

May 31 14:08:39 localhost journal: psa.app(13997) ERROR: Traceback (most recent call last):

May 31 14:08:39 localhost journal: psa.app(13997) ERROR:   File "/tmp/pip-build-AZJHar/Flask/flask/app.py", line 1988, in wsgi_app

May 31 14:08:39 localhost journal: psa.app(13997) ERROR:   File "/tmp/pip-build-AZJHar/Flask/flask/app.py", line 1641, in full_dispatch_request

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