Owner Action List only shows actions in 'New' and 'Pnd' status
Hi,
I had a question regarding Owner Action List in Condition Monitor.
The Owner Action List seems to show only the Actions in 'New' and 'Pending' status.
To view the actions in 'Future' status I need to navigate to the Account Overview, Customer Action page, by clicking on the customer link.
Is this how it is designed to work?
Navigation: Accounts Receivable, Customer Interactions, Actions, Owner Action List
Also, Peoplebooks says that I can search by Action Status on the Owner Action List page, but the lookup shows the list of actions not the action status.
Any clarification on the above is appreciated.