Advanced Collections - EBS (MOSC)

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Treatment of Credit Memos

edited Jun 19, 2019 5:00AM in Advanced Collections - EBS (MOSC) 8 commentsAnswered

Hi this feels like my weekly (low level) IEX query.....sure this is a straight Yes/No

So we have some Debt that occurs on a cyclical, yearly basis

Example

We create debt in Spring 2018 of £ 60

It takes strategy A (we are happy with this)

We then raise a Credit Memo for £ 60 in Fall/Autumn 2018

Balance is now zero and Delinquency no longer appears in UWQ (we assume that is end of delinquency)

We end strategy A in winter 2018. And replace it with Strategy B

Same Cust gets billed for £ 70 in Spring 2019

It goes Delinquent

And when Strategy Management prog runs it allocates out Strategy A, despite the fact the Strategy is ended

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