Advanced Collections - EBS (MOSC)

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AR Dunning Letter business scenario & test case

edited Sep 10, 2019 9:21AM in Advanced Collections - EBS (MOSC) 1 commentAnswered ✓

Hi Team,

In Accounts Receivable - when business bills the customer there are multiple engagements and for each there is a different engagement manager.

The question is for dunning letter to be sent pertaining to each invoice there shall be a separate point of contact.

(a) Where & how to save the contact email ID of customer's point of contact for each invoice

(b) How to ensure that system doesn't send reminder emails to customers without consent from the AR team

Thanking you,

Regards,

Saurabh Singhal.

(+91) 8884111518.

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