Sales, Marketing, and Territories Apps - EBS (MOSC)

MOSC Banner

Need to create a new Task based on defined Task Status Transitions

Release 12.2.6 and later.

In TeleService, Users now have the functionality of a new Task automatically created based on Service Request Status change.

When unique Task Status Transitions have been defined for a given Task Type, it would be useful to have the ability of creating a Task automatically based on existing Field Service Task Transitions.

For instance -

If the Task status changes from one state to another, it ought to fire a new Task ready for scheduling.

Sometimes customers do not wish their engineers to use the Copy Task functionality for a new task, or the engineer to create a new task manually or through use of pre-defined Templates.

Howdy, Stranger!

Log In

To view full details, sign in to My Oracle Support Community.

Register

Don't have a My Oracle Support Community account? Click here to get started.

Category Leaderboard

Top contributors this month

EBS Sales Tags

New to My Oracle Support Community? Visit our Welcome Center

MOSC Help Center