Setup Workflow Approver in R12 (Urgent Request)

Greetings,

We moved to R12 three years ago and we are trying to set up a new employee as a workflow approver in a test environment.

Any invoices that are routed to her as an approver go into a "black hole", meaning that the invoice does not get moved to the secondary approver group for approval, although the workflow tables reference that the invoice was sent to the next approval group.

The steps that I have taken to try to facilitate this are:

1. Add the new employee's name in a substitution rule (the initial approval group only has one user).