Financial Management - PSFT (MOSC)

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Item Stuck on PAYMENT_ITEM Even if Payment is Already Posted

edited Feb 15, 2020 4:00AM in Financial Management - PSFT (MOSC) 6 commentsAnswered

Dear experts,

We have the below issue.

An online deposit was created. It was applied to an open item via a payment worksheet. The worksheet was marked as a batch standard and then AR Update was run and the deposit was successfully posted.

When the user tried to do a maintenance on this item in the Worksheet application page, they got the below error.

"Item already tagged on Payment Worksheet".

We verified this posted deposit and it looks good.

Later we identified that there was a row still existed in PS_PAYMENT_ITEM table.

In order to overcome the error, we had to manually delete this row from PS_PAYMENT_ITEM table via a SQL script.

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