Customisation of AR Credit Memo Workflow Process

Hi All

There is a standard functionality that whenever we create dispute in Collections (EBS), it trigers the AR Credit Memo Workflow process. This process sends notification to collectors as well as to other approvers to approve the credit memo. However, we do not want to use this functionality and thus want to customise the workflow.

We need some guidance about the how the standard workflow is configured and where do we need to make the changes. If anybody has an idea about how we can do the same, pls let us know.

Thanks!

Best regards

Sona