Advanced Collections - EBS (MOSC)

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Amount Overdue in Collections Workbench

edited Sep 23, 2020 8:57AM in Advanced Collections - EBS (MOSC) 3 commentsAnswered ✓

I fully understand that the Amount Overdue field in the Collections Workbench includes both Delinquent and Pre-Delinquent transactions. However, from a logical perspective, I'm not sure I agree with Pre-Delinquent being included. The very nature of Pre-Delinquent transactions is that they are not due yet . . . they are coming due. This leads to confusion with the Collectors and frustration with customers. Yes, I also acknowledge that the Collector can review the Transactions tab and the Aging tab to find the true delinquent amounts. But the Amount Overdue field is misleading.

Does anyone have suggestions on how to handle this?

Is there a way to modify the query to just include delinquent transactions? If so, what impact might that have on the rest of the collections functionality?

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