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To retain customizations, customer's should store them within a custom top that will not be impacted by patching.
Please reference the Oracle Workflow Developer's Guide for the customization guidelines for workflow. Oracle Consulting is a source available for integrating application customizations and can be contacted at: 1.800.542.1170.
The following references are available for customizations:
1. Note: 166650.1 Oracle Support Services - Working Effectively with Support
2. Note 122452.1 Global Customer Services Policy Regarding Customizations
3. Oracle Workflow 2.6.3 Developer's Guide (P# B10284) - Appendix C (Oracle W
Workflow Support Policy - Customization Guidelines - Pages 42 - 44).
4. Note 578466.1 Oracle Workflow Customization Policy Clarification0